GoodDeedSeats.com acts as an intermediary between buyers and ticket sellers ('TICKET SELLERS' who fullfill the ticket order) to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS.
All sales are final.
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLERS for a refund. The TICKET SELLERS may require USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. GoodDeedSeats is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER's bank, if any, are not covered by GoodDeedSeats.com or TICKET SELLERS. Neither GoodDeedSeats nor the TICKET SELLERS will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
Denied Entry to an Event If USER is having difficulty using the tickets to gain entry to the event at the venue, USER should contact GoodDeedSeats immediately by calling (844)425-5918. If GoodDeedSeats is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible for a refund USER must obtain written proof from the venue showing that USER was denied entry to the event and email that proof along with a description of the circumstances to GoodDeedSeats at firstname.lastname@example.org within ten (10) days of the event.
If GoodDeedSeats receives the email with written proof from the venue and USER's description of the circumstances of the denied entry within ten (10) days of the event, GoodDeedSeats will investigate USER's claim. If GoodDeedSeats, in its reasonable discretion, determines that USER was denied entry USER will receive a refund of the cost of the tickets and all fees and shipping charges. The refund will be USER's sole remedy for the denied entry.